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FAQs

How do Controlant’s solutions work?

Controlant’s cold chain solution is threefold, consisting of hardware, software and services. This includes a wireless Internet of Things (IoT) data logger that measures environmental conditions in real-time, sending to a proprietary cloud-based software platform. We offer IoT devices for supply chain management as well as facility monitoring.

Each IoT logger contains a full array of sensors that monitor time, temperature, and product location. Some devices contain additional sensors, including for light and humidity. Our loggers arrive at your business set up and ready to go. Each device will run up to 60 on a single battery charge. They can be used on any transport carrier (sea, road, or air), anywhere in the world.

The IoT loggers and software platform enable users to view data for a single shipment or for all global shipments at once. The devices can stay with products as they travel throughout the supply chain.

Use the IoT loggers on as many shipments as you wish. When done, simply send the IoT logger back to Controlant, or our team can arrange for the reverse logistics for you.

With our subscription-based, pay-as-you-go services, we aim to deliver the greatest value and flexibility in the industry.

How big are the loggers?

Generally, each logger is approximately the size of a deck of cards or smaller.

Generally, each Supply Chain Monitoring logger is approximately 0.8” x 2.4” x 3.6” thick (20mm x 61mm x 91mm). 

They weigh approximately 100 grams (0.22 lbs.). Our reusable loggers are rugged and water-resistant.

Facility Monitoring loggers and gateways vary in size. If you’d like technical specifications, please contact contact@controlant.com

What types of alerts will I receive?

Controlant is “your trusted dot on the map.” With real-time notifications and alerts, you'll know when something is not right with any of your in-transit goods or temperature sensitive in-field assets.

Alerts are sent via the Controlant dashboard, SMS, and/or email, and can be viewed in greater detail using your personal dashboard inside the Controlant access portal. Type of alerts includes delivery delays, temperature thresholds breached, and more. Alerts can also be customized to suit your business needs, including ranges according to products, lanes, packaging, and so on. Please contact contact@controlant.com for additional information.

What types of analytics and reports will I receive?

Controlant provides a portfolio of comprehensive analytic and reporting options from which to choose. These reports provide important information about your shipments as well as fuel valuable insights and foresight into opportunities for optimization, improvement, or issue resolution.

Reports can be sent automatically within your defined parameters or accessed in real-time via your personal dashboard inside the Controlant access portal. Type of reports cover alert “heat maps,” aggregate shipment data, statistical data (distributions or deviations from averages or means), route performance, and more.

Reports can be aggregated with additional information you collect or customized to suit your needs. 

What is the Controlant cloud platform?

Controlant gives you real-time visibility into the status of your shipments via a web-enabled cloud software platform, which can be accessed via desktop or mobile. Users can log into the password-protected platform to view most current statuses and data regarding all shipments across your entire supply chain.

The portal can be accessed through most web browsers. The UI is intuitive, easy-to-use, and allows for easy export and sharing of data.

Who can view the web portal?

Controlant customers can access the password-protected access portal. Users designated by your company administrator can Controlant access to data, and through Controlant’s granular permissions settings, can limit access to data to specific shipment routes.

Please contact contact@controlant.com for a demonstration of the Controlant software platform in action.

How is user access managed in the web portal?

There’s no limit on the number of users provisioned. Users are designated by your company administrator.

How do Controlant's services work?

We offer a range of manage services to easily set up, operate, and scale your supply chain so as to mitigate against operational disruptions.

During the pilot phase, we'll work with you to create a custom package that best suits your business's needs.

What's included with your subscription:

  1. IoT hardware
  2. Software platform
  3. Integration (rest APIs)
  4. 24/7 support
  5. IoT asset management

Available add-on services:

  1. Pilot study
  2. Temperature studies and mapping
  3. 24/7 monitoring and response
  4. Custom business intelligence reporting
  5. Integration support
  6. Premium-level support with escalated SLA

How does the pilot program work?

Our team will help you select the technical solutions and services needed to efficiently set up, operate, and scale your cold chain.

We offer a variety of on-demand pricing plans, so you’ll only pay for the service you need, for the time you need it.Our pilot programs are customized to suit your business goals, and include:

  • IoT loggers 
  • Access to the Controlant cloud platform
  • Onboarding and training
  • Data review

Please contact contact@controlant.com to learn more about our pilot program or to get started. 

I’ve got additional questions. Who can I contact?

You have questions? We have answers, and we'd welcome the opportunity to chat with you!

Please contact contact@controlant.com with any questions or to arrange an online consultation and demo of the Controlant solutions.

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