Cloud Security Statement

Effective Starting Date: January 14, 2018

Overview

Controlant cloud (Controlant Cloud) services are hosted and delivered by Rackspace and Advania. Rackspace and Advania are responsible for the security of their actual data centers. Controlant is responsible for monitoring, managing and securing the Controlant Cloud.

Facilities

Rackspace and Advania manage the data centers that host the Controlant Cloud. For more information about security at the Rackspace data centers, see https://www.rackspace.com/en-gb/security/global-enterprise

Information about security at the Advania data centers can be furnished upon request.

Controlant Cloud data is hosted in the EU.

Certification

Controlant manages the security of the Controlant Cloud. Rackspace and Advania have been certified by third-party organizations, and manages many compliance programs to comply with laws and regulations. A list of such certifications and compliance statements can be found at: https://www.rackspace.com/en-gb/security/global-enterprise

Advania certifications and compliance statements can be furnished upon request.

Data Storage

In the Controlant Cloud, data at rest is encrypted using industry standard encryption. Additionally, all communications with the Controlant Cloud are protected with HTTPS using TLS.

People and Access

Within Controlant, only a few members of our Cloud team have access to the production environment for the purposes of maintaining our cloud services and assisting our customers. Additionally, we monitor all access to the Controlant Cloud.

Customers are responsible for maintaining the security of their own login information.

Backups

Customer data is backed up at least once per day, and is encrypted.

Privacy

Controlant understands the importance of ensuring the privacy of your personally identifiable information. For more information, please see our Privacy Statement.

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